Terms of service
Last Updated: July 8, 2026
Welcome to Zhunuo.
These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website.
Zhunuo currently sells and ships to customers in the United States only.
1. Store Information
This website is operated by Zhunuo.
Customer Service Email: service@zhunuo.shop
Phone: (+1) 279-217-8101
U.S. Service Address:
1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
United States
Factory Address:
4th Floor, Building 1, South Side of No.115 Sihai Avenue,
Choujiang Subdistrict, Yiwu, Jinhua, Zhejiang, China
2. Use of Our Website
By using our website, you agree that you will not:
- Use the website for any unlawful purpose
- Provide false, inaccurate, or misleading information
- Interfere with the security or normal operation of the website
- Attempt to access data or systems without authorization
- Copy, reproduce, or misuse website content without permission
- Use our products, content, or services in a way that violates applicable laws or regulations
We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these terms have been violated.
3. Product Information
Zhunuo offers fashion jewelry and accessories, including necklaces, earrings, rings, and related items.
We make reasonable efforts to display product information clearly, including product titles, descriptions, images, materials, colors, and measurements.
However, please note:
- Product colors may appear slightly different due to lighting, photography, screen settings, or device display
- Product measurements may have slight differences due to manual measurement
- Product packaging may vary depending on inventory and fulfillment arrangements
- Jewelry items should be handled and stored carefully to help maintain their appearance
Unless clearly stated on the product page, our products should be understood as fashion jewelry rather than fine jewelry or precious metal jewelry.
4. Pricing and Availability
All prices are listed in U.S. dollars (USD) unless otherwise stated.
We reserve the right to update product prices, descriptions, promotions, and availability at any time without prior notice.
Placing an item in your cart does not reserve the product or guarantee the listed price until the order is completed.
If a product becomes unavailable after an order is placed, we may contact you to offer a replacement, cancel the affected item, or issue a refund.
5. Orders and Payment
When you place an order on our website, you agree to provide accurate and complete billing, shipping, and contact information.
Orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order if:
- Payment cannot be verified
- Shipping information is incomplete or incorrect
- The item is out of stock
- The order appears suspicious, fraudulent, or unauthorized
- There is an error in product information, pricing, or availability
- The order violates our policies or applicable laws
Payments are processed through secure third-party payment providers. Zhunuo does not directly store full credit card numbers or complete payment card details on our own servers.
6. Shipping
Zhunuo currently sells and ships to customers in the United States only.
Orders are shipped from our U.S. fulfillment location.
Shipping fees and delivery estimates are described in our Shipping Policy. The final shipping cost will be shown at checkout before payment is completed.
Customers are responsible for providing a complete and accurate shipping address. Zhunuo is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.
For more details, please review our Shipping Policy.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers may request a return within the return window stated in our policy, provided the item meets the return requirements.
Please contact us before sending any item back. Returns sent without approval may not be accepted.
For more details, please review our Return & Refund Policy.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
Orders can only be cancelled before they are processed or shipped. Once an order has shipped, it cannot be cancelled. After delivery, you may request a return according to our Return & Refund Policy.
9. Promotions and Discount Codes
From time to time, Zhunuo may offer promotions, discounts, or special offers.
Promotions may be subject to additional terms, including expiration dates, product exclusions, minimum purchase amounts, or usage limits.
We reserve the right to modify, suspend, or cancel promotions at any time. Discount codes cannot be applied retroactively to completed orders unless otherwise stated.
10. Account and Customer Responsibility
If you create an account on our website, you are responsible for keeping your account login information secure.
You agree to notify us immediately if you believe your account has been accessed without authorization.
You are responsible for ensuring that the information you provide to us is accurate and up to date.
11. Intellectual Property
All content on our website, including text, product images, graphics, logos, layout, design, icons, and other materials, is owned by or licensed to Zhunuo unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell, or use our website content for commercial purposes without written permission from Zhunuo.
12. User Comments, Reviews, and Submissions
If you submit reviews, comments, feedback, photos, or other content to us, you agree that the content is accurate, lawful, and does not violate the rights of others.
We may use, display, or edit submitted content for website, customer service, or marketing purposes where permitted by applicable law.
We reserve the right to remove or refuse any content that is offensive, misleading, unlawful, spam-like, or inappropriate.
13. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, shipping services, or other external services.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Zhunuo shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website, products, or services.
This includes, but is not limited to, delays, website interruptions, product misuse, carrier delays, incorrect customer-provided information, or circumstances beyond our reasonable control.
Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable law.
15. Product Care and Use
Jewelry should be used and stored with care.
To help maintain the appearance of your jewelry, we recommend keeping items away from water, perfumes, cosmetics, chemicals, sweat, and prolonged moisture when possible.
Zhunuo is not responsible for damage caused by misuse, improper storage, exposure to chemicals, accidental damage, or normal wear and tear.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.
Please review our Privacy Policy for more details.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website, services, policies, or legal requirements.
The updated version will be posted on this page with a new “Last Updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms of Service.
18. Contact Information
If you have any questions about these Terms of Service, please contact us:
Brand: Zhunuo
Email: service@zhunuo.shop
Phone: (+1) 279-217-8101
U.S. Service Address:
1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
United States
Factory Address:
4th Floor, Building 1, South Side of No.115 Sihai Avenue,
Choujiang Subdistrict, Yiwu, Jinhua, Zhejiang, China