Refund policy

Last Updated: July 8, 2026

Thank you for shopping with Zhunuo.

We want our customers to shop with confidence. Please read our Return & Refund Policy carefully before placing an order. This policy applies to orders placed through our online store.

Zhunuo currently sells and ships to customers in the United States only.

1. Return Eligibility

Zhunuo accepts returns for both defective and non-defective products.

You may request a return if:

  • The return request is submitted within 30 days after the order is delivered
  • The item is unused, unworn, and in its original condition
  • The item is returned with its original packaging, tags, labels, accessories, and proof of purchase when applicable
  • The item is not marked as final sale, clearance, customized, personalized, or non-returnable on the product page

Items that have been worn, used, damaged by the customer, altered, missing original parts, or returned without approval may not be eligible for a refund.

For hygiene and safety reasons, earrings and other pierced jewelry may only be returned if they are unused, unworn, and in their original sealed packaging.

2. Return Window

Customers may request a return within 30 days after delivery.

Return requests submitted after 30 days of delivery may not be accepted.

3. How to Request a Return

To request a return, please contact us first before sending the item back.

Email: service@zhunuo.shop
Phone: (+1) 279-217-8101

Please include the following information in your return request:

  • Order number
  • Customer name
  • Email address used for the order
  • Product name
  • Reason for return
  • Photos or videos if the item is defective, damaged, or incorrect

After your request is reviewed, we will provide return instructions and the return address if the return is approved.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

4. Return Shipping Cost

For non-defective returns, including returns due to personal preference, wrong size selected, or change of mind, the customer is responsible for the return shipping cost.

For defective, damaged, or incorrect items caused by our error, Zhunuo will be responsible for the return shipping cost or provide an appropriate solution after the issue is verified.

Original shipping fees are non-refundable unless the return is due to our error.

5. Return Address

Please contact us before returning any item. The return address will be provided after your return request is approved.

Our U.S. service address is:

Zhunuo Customer Service
1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
United States

This address is used for customer service communication. The final return address may be provided by our support team according to the order situation.

6. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing time may vary depending on your bank or payment provider.

7. Partial Refunds

Partial refunds may be granted in the following situations:

  • The item is returned with missing accessories, packaging, or parts
  • The item shows signs of use or wear
  • The item is not returned in its original condition
  • The return is approved under a special arrangement with customer service

Zhunuo reserves the right to refuse a return or issue a partial refund if the returned item does not meet the return requirements.

8. Exchanges

We currently do not guarantee direct exchanges for all products.

If you would like a different item, size, or style, please contact us. In most cases, you may need to return the original item first and place a new order after the return is approved.

9. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery at:

service@zhunuo.shop

Please include your order number and clear photos or videos showing the issue. After verification, we may offer a replacement, refund, or other reasonable solution.

10. Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been worn, used, washed, altered, or damaged by the customer
  • Earrings or pierced jewelry that have been opened, worn, or removed from sealed packaging
  • Customized or personalized items
  • Final sale or clearance items marked as non-returnable
  • Items returned without approval
  • Items missing original packaging, tags, accessories, or proof of purchase

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order according to this policy.

12. Contact Information

For return, refund, or order-related questions, please contact us:

Brand: Zhunuo
Email: service@zhunuo.shop
Phone: (+1) 279-217-8101

U.S. Service Address:
1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
United States