Privacy policy
Last Updated: July 8, 2026
Thank you for visiting Zhunuo.
This Privacy Policy explains how Zhunuo collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
Zhunuo currently sells and ships to customers in the United States only.
1. Information We Collect
When you visit our website or place an order, we may collect the following types of information:
Personal Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment-related information
- Customer service messages
- Return or refund request details
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visit
- Shopping activity on our website
- Cookie and tracking information
This information helps us understand how customers use our website and improve the shopping experience.
2. How We Use Your Information
We use customer information for the following purposes:
- To process and fulfill orders
- To confirm payment and prevent fraud
- To ship products to customers
- To provide order updates and tracking information
- To respond to customer service inquiries
- To process returns, refunds, and exchanges
- To improve our website, products, and services
- To personalize the shopping experience
- To send important service-related messages
- To comply with legal, tax, accounting, and regulatory requirements
We do not sell customer personal information.
3. Payment Information
Payments on our website are processed through secure third-party payment providers.
Zhunuo does not directly store full credit card numbers or complete payment card details on our own servers. Payment information is handled by payment processors according to their security standards and privacy policies.
4. Order and Shipping Information
To process and deliver your order, we may share necessary shipping information with fulfillment partners, shipping carriers, and related service providers.
This may include:
- Name
- Shipping address
- Phone number
- Email address
- Order number
- Product and delivery information
This information is used only as needed to process and deliver your order.
5. Third-Party Service Providers
We may use third-party service providers to operate our website and provide our services. These may include:
- Website hosting platforms
- Payment processors
- Shipping and fulfillment providers
- Email service providers
- Analytics tools
- Advertising and marketing platforms
- Customer service tools
These service providers may access personal information only when necessary to perform services on our behalf.
We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies when using their services.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve site functionality and customer experience.
Cookies may help us:
- Keep items in your shopping cart
- Remember customer preferences
- Analyze website traffic
- Improve website performance
- Support marketing and advertising activities
- Prevent fraud and improve security
You can adjust your browser settings to refuse or delete cookies. However, some website features may not work properly if cookies are disabled.
7. Marketing Communications
If you choose to subscribe to our emails or marketing messages, we may send you updates about products, promotions, or store news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
Even if you unsubscribe from marketing messages, we may still send important service-related emails, such as order confirmations, shipping updates, or customer service replies.
8. Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, tax records, fraud prevention, and business recordkeeping.
When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.
9. Data Security
We take reasonable steps to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or electronic storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Customers should also protect their account login information and use secure devices when shopping online.
10. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of certain processing activities
- Opt out of marketing communications
- Ask questions about how your information is used
To make a privacy-related request, please contact us at:
We may need to verify your identity before processing certain requests.
11. California Privacy Notice
If you are a California resident, you may have rights under applicable California privacy laws.
These rights may include the right to know what personal information is collected, the right to request deletion, the right to correct certain information, and the right to opt out of certain data sharing activities where applicable.
Zhunuo does not sell customer personal information.
To submit a privacy request, please contact us at:
12. Children’s Privacy
Our website and products are intended for general audiences and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us, and we will take reasonable steps to delete the information.
13. International Users
Zhunuo currently sells and ships to customers in the United States only.
If you access our website from outside the United States, please understand that your information may be processed in countries where our service providers operate.
14. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party websites.
Please review the privacy policies of those websites before providing any personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.
The updated version will be posted on this page with a new “Last Updated” date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
16. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Brand: Zhunuo
Email: service@zhunuo.shop
Phone: (+1) 279-217-8101
U.S. Service Address:
1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
United States
Factory Address:
4th Floor, Building 1, South Side of No.115 Sihai Avenue,
Choujiang Subdistrict, Yiwu, Jinhua, Zhejiang, China