Payment Policy

Last Updated: July 8, 2026

Thank you for shopping with Zhunuo.

This Payment Policy explains how payments are accepted, processed, and handled when you place an order through our online store. Please read this policy carefully before completing your purchase.

Zhunuo currently sells and ships to customers in the United States only.

1. Accepted Payment Methods

We accept secure payment methods available at checkout.

Depending on the payment options shown on our website, accepted payment methods may include:

Credit cards
Debit cards
Shop Pay
Apple Pay
Google Pay
PayPal or other available third-party payment services

The exact payment methods available to you will be displayed at checkout before you complete your order.

2. Payment Currency

All prices on our website are listed in U.S. dollars (USD) unless otherwise stated.

Orders must be paid in the currency shown at checkout.

If your payment card or account uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees. These fees are charged by your bank or payment provider and are not controlled by Zhunuo.

3. Secure Payment Processing

Payments are processed through secure third-party payment providers.

Zhunuo does not directly store full credit card numbers, debit card numbers, or complete payment card details on our own servers.

Payment information is handled by third-party payment processors according to their security standards, terms, and privacy policies.

4. Payment Authorization

When you place an order, your payment method may be authorized immediately.

Your order will only be processed after payment is successfully authorized or completed.

If payment authorization fails, your order may not be placed or processed. Please check your payment information or contact your bank or payment provider for assistance.

5. Order Confirmation

After your payment is completed, you should receive an order confirmation email at the email address provided during checkout.

The order confirmation email may include:

Order number
Product details
Billing information
Shipping information
Order total
Payment confirmation status

Please review your order confirmation carefully. If you notice any incorrect information, contact us as soon as possible.

Email: service@zhunuo.shop
Phone: (+1) 279-217-8101

6. Payment Verification

For security and fraud prevention purposes, some orders may require additional verification.

We reserve the right to cancel or hold an order if:

Payment cannot be verified
Billing information does not match payment records
The order appears suspicious or unauthorized
Required verification information is not provided
The transaction is flagged by our payment processor

If additional information is needed, we may contact you using the email address or phone number provided with your order.

7. Taxes

Applicable taxes, if any, will be calculated and displayed at checkout according to the shipping address and applicable tax rules.

The final order total, including product price, shipping fee, and applicable taxes, will be shown before payment is completed.

8. Shipping Fees

Shipping fees are calculated according to our Shipping Policy and displayed at checkout.

For U.S. orders:

Order Amount	Shipping Fee
Orders of $120.00 USD or more	Free Shipping
Orders under $120.00 USD	$5.00 USD flat shipping fee

Please review the final shipping cost at checkout before completing payment.

9. Failed or Declined Payments

If your payment is declined or fails, your order may not be completed.

Common reasons for failed payments may include:

Incorrect card information
Insufficient funds
Expired payment card
Billing address mismatch
Bank security restrictions
Payment provider verification issue

If payment fails, please try another payment method or contact your bank/payment provider.

Zhunuo cannot override payment declines issued by banks or payment processors.

10. Refunds

Approved refunds will be issued to the original payment method used for the order.

Once a refund is processed, please allow 5–10 business days for the refund to appear in your account. Processing time may vary depending on your bank or payment provider.

Shipping fees may be non-refundable unless the return is due to our error, as explained in our Return & Refund Policy.

For more details, please review our Return & Refund Policy.

11. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can help resolve the problem.

Email: service@zhunuo.shop

Opening a payment dispute or chargeback without contacting us may delay the resolution process.

We may provide order records, tracking information, communication history, and policy details to payment processors when responding to payment disputes.

12. Pricing Errors

We make reasonable efforts to ensure that product prices and order totals are accurate.

However, if a pricing error, payment error, or system error occurs, we reserve the right to cancel or correct the affected order.

If your order is cancelled due to an error, we will notify you and issue a refund if payment has already been collected.

13. Contact Information

For payment, billing, or order-related questions, please contact us:

Brand: Zhunuo
Email: service@zhunuo.shop
Phone: (+1) 279-217-8101

U.S. Service Address:
1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
United States

Factory Address:
4th Floor, Building 1, South Side of No.115 Sihai Avenue,
Choujiang Subdistrict, Yiwu, Jinhua, Zhejiang, China